Refund Policy (for VibeFox AI)

Effective Date: December 1, 2025

This Refund Policy describes the conditions under which customers may request a refund for purchases made on this website.

1. General Principles

We aim to ensure that all users have a fair and transparent purchasing experience. Refund requests will be evaluated according to the criteria below. By completing a purchase, you agree to this Refund Policy and the Terms of Service of this website.

2. Refund Eligibility

2.1 Cooling-Off Period (14 Days)

Customers may request a full refund within 14 days from the date of the initial purchase. This applies to both one-time purchases and the first billing cycle of subscription plans.

2.2 Delivery or Access Issues

A refund may be granted if:

The product or service was not delivered,
The user was unable to access the service for reasons not caused by the user,
Or the delivery was excessively delayed beyond a reasonable timeframe.

In such situations, users may choose either a full refund or restoration of service access.

2.3 Duplicate or Erroneous Charges

If a customer is accidentally charged multiple times or encounters a billing error, the erroneous transaction will be refunded in full.

3. Subscription Renewals

3.1 Renewal Refund Window

Refund requests for subscription renewal payments will only be considered if submitted within 14 days of the renewal charge.

3.2 Cancellation Rules

Users may cancel their subscriptions at any time.

Cancellation stops future billing.
However, after the cooling-off period, payments for the current billing cycle are non-refundable, and access will continue until the end of the paid term.

3.3 No Pro-Rated Refunds

We do not offer partial or pro-rated refunds for unused subscription periods after the first 14 days of the initial purchase.

4. Conditions for Refusal of Refund

A refund may be declined in the following circumstances:

The request is made after the applicable refund window (e.g., after 14 days).
The customer has already consumed or substantially used the service during the period.
Abuse of the refund system, including repeated refund requests or fraudulent behavior.
Violations of the website’s Terms of Service.

We reserve the right to deny refund claims where misuse, abuse, or dishonest intent is evident.

5. How to Request a Refund

Refund requests must be submitted through our official support channel: Email: support@vibefoxai.com

To process your request efficiently, please provide:

The email address used for the purchase
Your order number or transaction ID
A short description of the issue (optional but helpful)

After receiving the request, we will review it according to this Refund Policy and respond with the outcome.

6. Processing Time

Approved refunds will be issued to the original payment method used during purchase. Processing time depends on the customer’s financial institution but typically takes several business days.

7. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time. Updates will be posted on this page, and the “Effective Date” will be revised accordingly. Continued use of our services after changes constitutes acceptance of the updated terms.